The following letter was
received from our District 7
Office. Hopefully, this will help those of you who have been
experiencing problems getting information on your Qwest payment of
health care premiums:
************
Communications
8085
E. Prentice Avenue
Workers
of America
Greenwood
Village, CO 80111-2745
AFL-CIO,
CLC
303-770-2822 FAX: 303-793-7927
..................................................................................................................................................................
VIA E-MAIL
R-001
January 8, 2009
TO:
All
Retiree Chapters Representing Qwest Occupational Retirees
FROM:
Carla
Floyd, CWA Health
Benefit Coordinator
SUBJECT: Qwest Service Center
for Health Care
Premium Issues
Qwest
Post-1990 Occupational Health Care Participants:
The QWEST Service Center
has been
experiencing an unusually high volume of calls since December 29, 2008.
This
large volume of calls has been primarily due to requests for the
payment of
monthly health care premium contributions. Due to this volume of
calls,
many retirees have been unable to reach the
Qwest Service
Center.
Additional
resources have been allocated at the
Qwest Service
Center
to help with this volume and to process requests.
I
want to apologize for the frustration you are experiencing. However,
please continue
to try contacting the
Qwest
Service Center
at 1 800-729-7526.
<>Retirees
- You will need to select option 2 then option 1 in order to make
payment
arrangements. There is still time to make payment arrangements for
January
health care premium contributions. If payment arrangements are made
with the
Qwest Service Center
for pension
deduction of
monthly health care premium contributions or if a check or money order
and
billing coupon is received by the
Qwest Service
Center
prior to January 30, 2009, your payment will be considered on time and
your
coverage will remain in force.
<>Health
care premium contributions for January 2009 must be received by January
30,
2009. If arrangements have not been made prior to January 30, 2009 to
make
payment through pension deductions or through electronic fund transfer
(EFT)
from a checking or savings account, then January's payment must be
submitted
and received by the Qwest Service Center using a billing coupon with a
check or
money order. If timely payment is not received, coverage will be
terminated
retroactive to January 1, 2009 and you will need to appeal to the Qwest
Health
Care Plan in order to request reinstatement of your health care
coverage for
2009.
Payment
of Monthly Health Care Contributions through Pension Deduction
If a
retiree wishes to arrange for ongoing monthly health care premiums to
be
deducted from his/her monthly pension payment, the retiree must call
the
Qwest
Service Center before the end of
January 2009 in order for January and February 2009 premium to be
deducted from
the March 1st, 2009 pension check. Ongoing monthly health care premium
contributions will be deducted from each monthly pension payment
thereafter.
For example, the March health care premium contribution will be
deducted from the
April 1 pension check. Pension payments are made in arrears meaning the
April
1, 2009 payment is for the month of March 2009 premium contribution.
Payment
of Monthly Health Care Contributions through Electronic Fund Transfer
(EFT)
If a
retiree arranges for EFT, the retiree should plan on paying for health
care premium contributions with a check or money order and billing
coupon for
one to two months to ensure the EFT process is in place with their
financial
institution. EFT deductions will occur between the 1st and 5th of each
month.
Unlike the pension payment, payment of health care premium
contributions
through EFT is for the current month of coverage, meaning, for example,
that
the deduction from your February 2009 EFT deduction is for the February
2009
health care premium.
Again,
I apologize for the frustration you are experiencing.
However, please continue to try contacting
the Qwest
Service Center
at 1 800-729-7526. Representatives are available Monday through Friday
from
7:30 a.m. to 5:30 p.m. Mountain time. Retirees - remember that you will
need to
select option 2 then option 1 in order to make payment arrangements.
Thank
you
for your patience.
rr:vk opeiu5 afl-cio
c:
District 7 Staff
All
Locals Representing Qwest Employees
.